Last updated: 26th March 2019
As the operator of the Site and the App, Lookmove SA (hereafter : " Lookmove " or " we ") is fully aware that collecting your Personal Data involves far more than just complying with legislation and is a matter of trust.
We appreciate the trust you have placed in us and it is our priorty to achieve the highest level of confidentiality and security for protecting your Personal Data.
By using the Site and/or the App you accept the practices described below.
"Consent" means an active, free, specific, informed and unambiguous indication of will by which the concerned person signifies his consent for the personal data relating to him being processed.
"Controller of the data file" means private persons who decide on the purpose and content of a data file.
"Data file" means any set of personal data that is structured in such a way that the data is accessible by data subject.
"Disclosure" meansmaking personal data accessible, for example by permitting access, transmission or publication.
"Payment service provider" means an intermediary authorised by Lookmove to authorise, organize, verify and process bank payments between Users and Lookmove. Our Payment service providers are: PostFinance AG (CHE-114.583.749), Mingerstrasse 20, 3030 Berne and SIX Payment Services (CHE-105.855.222), Hardturmstrasse 201, 8005 Zürich.
"Personal data" means any information relating to an identified or identifiable natural person including reference to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that concerned natural person.
"Processing" any operation with personal data, irrespective of the means applied and the procedure, and in particular the collection, storage, use, revision, disclosure, archiving or destruction of data. Please note that the verb « to Process » is a reference to one of the abovementioned operations and is used in a generic sense.
"Real estate professional" means an agent, broker, developer or other real estate professional providing advisory services with respect to the sale, rental or acquisition of real-estates, or whose business relates to real-estate and introducing the parties of a real estate transactions to each other.
Controller of the data file, that is the person legally responsible for the purpose and the content of the data file, is Lookmove SA, rue de Bourg 15, 1003 Lausanne, Switzerland which can be reached by email at the address: [email protected].
3.2 This Policy shall apply to any use of the Site and/or the App and any further exchange with Lookmove, whatever the method or medium used. It details the conditions at which during your use of the Site and/or the App the Controller of the data file may collect, keep, Process, retain, stock, save and delete Personal data that relates to you.
4.2 By accessing, browsing or using the Site and/or the App, you acknowledge that you have read and understood this Policy and agree to be bound by it and to comply with all applicable laws and regulations.
a) Personal Data communicated by the User or the Visitor
6.1 When you register to the Site and/or the App, create or modify your Account, we may collect, Process and stock your Personal Data. We may collect and Process the Personal data that you provide to us when you browse the Site and/or the App
i) For Login and registration.
6.2 A number of functionalities of the Site require login, in particular for creating and accessing an Account by a User.
6.3 When you register as a User or you log in to the Site and/or the App or in any other way interact with Lookmove (including by email), you may be asked to communicate certain Personal Data, including (without limitation):
your contact details, name, first surname, address, e-mail, telephone number;
your birth date;
your country of residence;
your language of communication;
your log in data used for the Site and/or the App, such as your Username and Password.
ii) For creating your User Profile.
6.5 When you create a User profile on the Site and/or the App, you may be asked to provide us with some information, including:
Your contact details that is: surname, first name, postal address, email and phone number;
Your date of birth;
your marital status;
your search criteria for real estate, that is the price, location, space and type of the real estate.
iii) For the newsletter
6.7 Should you have accepted to receive Lookmove's newsletter, your email address will be used by Lookmove for sending group e-mails. You may at all time request to stop receiving the Lookmove's newsletter by following the link that is given at the end of each newsletter.
iv) For Listing's publication.
6.8 When you publish a Listing on the Site and/or in the App, you may be asked to provide following Personal Data:
v) For communicating with Advertisers.
6.9 When you communicate with Advertisers using the form available online on the Site and/or in the App, we may Process the following Personal Data:
your contact details that is: surname, first name, postal address, email address and telephone number;
your User name.
b) Data collected in relation to the use of the Site or through emails
6.11 When you access, visit or browse the Site and/or the App or receive and/or answer to emails from Lookmove, the server of the Site and/or the App automatically registers details of your access and actions. This covers:
As well as any other similar information and statistics that relate to your (clicks, mouse movements) or the manner of leaving the Site and/or the App.
6.12 When you visit the Site while using a computer, Lookmove will collect the information sent to us by your computer, such as the operating system, the type of the computer and the browser that you use as well as the date and the time of your connection.
6.13 When you visit the Site while using a mobile device, we will collect automatically the information on your type of the device, the browser you use the date.
6.14 This data is collected automatically in particular through cookies (performance and tracking cookies, functional cookies, technical cookies, browser cookies, etc.) and Web beacons. It is also collected through third party applications and content tools such as Google Analytics
6.15 Lookmove will collect also all information that you insert during your use of the Site and/or the App.
6.16 You give your Consent, that Lookmove may contact you per email in order to introduce you to the potential buyer and/or seller.
6.17 You give us your Consent, that your Personal Data may be collected and Processed by Lookmove: (i) to enhance your experience with the Site and/or the App, (ii) to track and analyze the traffic on the Site and/or the App in order to improve their functionalities and ergonomics as well as, (iii) to assure the security of the Site.
c) Personal data collected through the use of communication protocols
6.18 In addition to the above describe data, Lookmove may collect information regarding your use of the site through the communication protocols. Lookmove will receive from you information regarding your connection, such as your network (place where you access the internet) Lookmove may receive from you information concerning your connection such as network transmission route (the place from where you connect) , information on your equipment (the browser you use)as well as the time and date of you connection.
6.19 You give us your Consent that Personal Data may be collected and Processed by Lookmove in order to: (i) enhance your experience when you use the Site, (ii) track and analyse the traffic on the Site and/or the App and improve its functionalities and ergonomics as well as, (iii) assure security of the Site and the App.
d) Data collected from third parties sites or a social networks
6.20 When you authorize a third party social network (Facebook, Twitter, Google +, YouTube, etc.) to share personal data with Lookmove, Lookmove may receive any data that you publicly share on the social network that is part of your profile or that you allow the social network to share (name, electronic address, 3 gender, profile picture, user code, list of friends or contacts, etc.).
7.1 In general, you give your Consent that Lookmove may use your Personal Data listed in the article 6 above mainly in order to improve the Site and develop quality services for Users.
a) Functions of the Site
7.2 You give your Consent that Lookmove may process your Personal Data listed in the article 6 above, to offer all functions of the Site and/or the App to the Users, allow the correct execution of all functions of the Site and/or the App, interact with the Users and answer to the Users' questions or remarks.
7.3 You also give your Consent, that Lookmove may use your Personal Data your Personal Data listed in the article 6 above in order to:
b) Creating an Account
7.4 Creation of an Account requires that you provide a certain number of Personal Data listed in the article 6 above. You give us your Consent, that Lookmove may use your Personal Data your Personal Data listed in the article 6 above in order to:
c) Creating the User profile
7.5 Creation of a User profile requires that your create an Account and that your provide a certain number of Personal Data listed in the article 6 above. You give us your Consent, that Lookmove may use your Personal Data your Personal Data listed in the article 6 above in order to:
d) Interactions and communication
7.6 You give us your Consent, that we may use your Personal Data (contact details, email address and/or the telephone number (if you contact us this way)) in order to:
answer your questions and emails ;
allow us to better meet your needs ;
provide your with our newsletter (as long as you stay subscribed) ;
organise and administer promotions, events or contests , enquiries, propose newsletters, inscriptions and inform the winners;
inform you about sale transactions that occurred in connection to your use of the Site and/or the App – provide you with useful information regarding our Services;
7.7 You give us your explicit Consent, that your Personal data contained in your User's profile may be transmitted by Lookmove to Real estate professionals, who will Process them in order to contact your through Lookmove messaging system and propose your their assistance in your searches.
7.8 We are selecting the Real estate professionals depending on your search criteria, such as the place, the type of the real estate that you are looking for or that you wish to sell.
e) Internal research, analysis and security
7.9 You give us your Consent, that Lookmove may use your Personal Data listed in the article 6 above in order to carry out statistics and anonymous reports for the internal use and/or for our external partners.
f) Transfer of assets and legal reasons
7.10 If Lookmove or any of its assets are acquired by or merged with another entity, including in case of insolvency, you give us your Consent that Lookmove may transmit your Personal Data to her successors. We may also transmit your Personal data to third parties for the following purpose:
7.11 You give us your Consent, that Lookmove may use your Personal Data regarding your search criteria for properties that are registered on your Account, such as the price, location, space and type of the real estate for the commercial, promotional and marketing purposes.
7.12 With your Consent or within the limits of the applicable law, Lookmove may use your Personal Data regarding the search criteria for the properties that are registered on your Account to send you information on the available services on the Site and/or the App, tailored-fit emails and newsletters, or promotional opportunities, as well as develop a direct relationship you. You give us your Consent to receive messages from Lookmove, as well as targeted publicity. To this end Lookmove may use your Personal data collected through the Site and/or the App to customise special offers that you may see, basing for example on your activity. You can easily unsubscribe from receiving this type of information by using the link for unsubscribing attached to the each email.
7.13 Once you conclude a sale or rental contract, Lookmove may store your Personal Data regarding the Listing that you have consulted and the Personal Data related to your contacting an Advertisers, price and type of the real estate in order to use this information as a reference.
7.14 You give us your Consent that Lookmove may contact you if you have interacted with an Affiliate-real estate professional of Lookmove in order to ask you for information regarding the conclusion of a sale or rental contract.
7.15 You give us your Consent that your Personal data may be used in order to develop partnerships with third parties as well as new services, functions or activities of the Site and/or the App, based in particular on your User's Profile, the use you make of the Site and/or the App as well as the information given through your registration.
7.15 You can at any time withdraw your Consent and freely manage your subscriptions and preferences from your Account.
7.16.With your consent or within the applicable rules, Lookmove may use the data to analyze your preferences and habits, personalize your use of the Site and/or the App as well as enhance the Site and/or App and all of its functions. This may also allow Lookmove to offer any User a content of the Site and/or the App that is more suited to his or her interests.
For necessities regarding operation and maintenance, Lookmove may collect Logs, which are files that record the interactions on the Site and/or in the App or use your Personal Data to this end (such as the User IP or IMEI address).
You may refuse the use of Google Analytics via the following link: https://tools.google.com/dlpage/ gaoptout?hl=en.
a) with subcontractors
11.1 In some cases, the Personal Data may be available to the persons involved in the organization of the Site (administrative, commercial, marketing, legal, system administrators) or third parties (as suppliers of third party technical services, postal couriers, hosting providers, IT companies, communication agencies) appointed by Lookmove in order to process the data. The updated list of these persons can always be requested from the Data Controller.
11.2 Lookmove may share your Personal data with subcontractors working on behalf of the Association. Such transfer is made to help or participate in the Site's operation, in particular by managing, hosting or maintaining the Site, to advertise or send marketing communications about our products, services and offers, to conduct research, monitor and analyse the network's status. It may also be used to help fulfil business transactions, such as providing customer services.
b) with Third parties with your Consent
11.4 With your Consent, your Personal data may be shared only with third parties concerned by the conclusion of the contract through the Site and/or the App, including Advertisers that may be contacted through the Site.
c) For business transfers
d) For Fulfilling the legal obligations and protecting our rights
11.6 Your Personal data may also be shared in order to answer enquires of appropriate govermental authorities or when it is required by the applicable law, a courts decision or govermental disposition, audits or investigation or to answer a complaint or security breach or necessary in any other manner to protect the interests of Lookmove.
12.1 The Personal data processed by Lookmove are mainly stored in the EU but may, with your Consent, also be sent to other countries ensuring an equivalent level of protection, including Switzerland. In such a case Lookmove shall respect all applicable rules and shall adopt all required and necessary measures to transfer the data in a securely manner prior to the transmission of data abroad.
12.2 In case of an international transfer of your Personal Data outside of Switzerland or the EU to a county which provides for a lower level of protection than Switzerland, we will undertake all necessary actions in order to protect your Personal Data, for example by implementing contractual guarantees which will assure an adequate level of data protection.
12.3 Lookmove uses technologies from Lucky Orange LLC, 8680 W 96th St, Overland Park, KS 66212, USA, (www.luckyorange.com) to collect, Process and store anonymous data for web analysis and improvement of user experience provided by Lookmove. You give us your Consent that Lookmove may transfer your Personal Data regarding your navigation to Lucky Orange LLC in order to analyse your browsing on the Site and/or in the App.
12.4 Lucky Orange LLC, based in the USA, is certified for the US-European data protection agreement "Privacy Shield", which guarantees compliance with the data protection level applicable in the EU.
12.5 Alternatively, you can opt-out of Lucky Orange's future data collection by having an opt-out cookie set, which you can obtain from the following Site: http://www.luckyorange.com/privacy.php
12.6 Except for the abovementioned provisions, Lookmove guarantees that your Personal data will not be transferred outside the borders of the European Economic Area (EEA). Your Personal data concerning your use of our Services may be transferred to the servers situated outside Switzerland to the EU member states or to the states being part of the EEA.
13.2. You agree that Lookmove shall process payments via Payment service provider. You expressly agree to send your payment data to the payment service provider, as well as send all information which the latter shall require from you.
13.3 For all credit card payments, the Payment service provider uses a secure payment system; this is an SSL secure payment. This payment protocol standard is recognized throughout the world for the protection of data transmitted over the internet. It is available on practically all browsers. The Personal Data which you provide relating to your credit card (number, end of validity date, CVM etc.) are encrypted prior to the sending of your post to the payment server.
13.4 The Payment Provider will process your credit card payment in accordance with the PCI/DSS and TPPP regulations. You accept and agree with this method of payment by the Payment Provider.
13.5 You hereby expressly agree to comply with the general conditions of the Payment service provider in charge of processing the payment, to pay it the commission provided therefore and to grant it all banking authorizations required to carry out the payment with your credit or banking card.
13.6 Your credit card transaction is made at your sole risk. Lookmove shall in no way or manner be held liable for any delay in the banking authorization relating to your banking card or of any damage or loss which may arise in relation with the transaction made via the Site.
14.1 Lookmove undertakes to process your Personal data adequately and will implement all technical and organizational precautions to protect your Personal data against unauthorized access, disclosure, inappropriate alteration or misuse.
14.2 Lookmove uses standard technology and security precautions, rules and other procedures to protect your personal data from unauthorized access, improper use, disclosure, loss or destruction. Industry standard firewalls and password protection is also used to protect your identification information.
14.3 You acknowledge that the use of the internet is not secure by definition, and that it contains certain risks relating to your Personal Data. Lookmove does everything possible to protect your Personal Data but it cannot guarantee or assure that the Personal Data you provide will be safe from security breaches, unauthorized access or losses regarding which we exclude any responsibility.
14.4 It is your personal responsibility to ensure that the computer you are using is adequately secured and protected against malicious software, such as Trojans, computer viruses and worm programs. You are aware of the fact that without adequate security measures (including secure Web browser configuration and up-to-date antivirus software) there is a risk that the data and passwords you use to protect access to your data, could be disclosed to unauthorized third parties.
14.5 In the event that your Personal Data have been unlawfully consulted by an unauthorized person, or where there are reasons to believe that they have been so consulted, Lookmove will immediately warn you by email or any other means.
As a User, you may ask Lookmove to obtain a copy of your Personal data that is being processed (to this end Lookmove will require a copy of an official proof of identity) as well as to order Lookmove to correct any information that is inaccurate.
15.2 Right to access
You may request, at any moment, for the access to your Personal Data collected by Lookmove, for modification of any information that is inaccurate or for the cancellation and removal of your Personal Data.
15.3 Right to withdraw your Consent, cancellation or correction of your Personal Data
Each User may also withdraw, at any time, his Consent to Process his Personal Data and request cancellation and removal of his Personal Data.
15.4 Portability of your Personal data
Lookmove guarantees the portability of your Personal Data and undertakes to transfer your Personal Data to any third party service in the event of a written request by yourself.
16.1 If you wish to use any of these rights, please contact Lookmove by mail at the following address:: rue de Bourg 15, 1003 Lausanne or by e-mail at the address [email protected]. You may be asked to present a copy of official identitydocumentation (ID card, driving license, passport).
16.2 The exercise of these rights is free of charge, unless you make unjustified or excessive requests, in particular if you have made use of this right several times within past 12 months or if your request involves considerable amount of work for Lookmove. In this case, we will be entitled to charge you with a reasonable fee based on administrative costs.
16.3 Lookmove may refuse, restrain or postpone communication of your Personal Data when it has right to do so, in particular if such communication would significantly affect third party rights.
16.4 Please note, that any data collected by us may remain in our back-up system some time after withdrawal of your Consent. In such cases your Personal Data will not be displayed in active databases available to Users. Please note that all Personal Data transmitted to third parties, such as social media, are not stored on our servers and cannot be removed from the internet by Lookmove.
17.1 Lookmove shall, both at the time of the determination of the means for processing and at the time of the processing itself, implement appropriate technical and organisational measures, such as pseudonymisation, which are designed to implement data-protection principles, such as data minimisation, in an effective manner and to integrate the necessary safeguards into the processing in order to meet the requirements of the GDPR and protect the your rights.
17.2 Lookmove will implement appropriate technical and organisational measures for ensuring that, by default, only Personal data that are necessary for each specific purpose of the processing are processed. That obligation applies to the amount of Personal data collected, the extent of their Processing, the period of their storage and their accessibility. In particular, such measures shall ensure that by default Personal data are not made accessible without the individual's intervention to an indefinite number of third parties.
Accordingly to the current legal regulation in force, Lookmove will be entitled to hold your Personal Data for the time as long as is strictly necessary to achieve the objectives for which such data has been collected (that is as long as your Account remains active), but at least for the period of 6 months counting from your last use of Lookmove and/or the closing of your Account and/or for the time necessary to fulfill any applicable legal obligation.
19.1 As a rule, any Personal data that has been collected through the Site and/or the App or transmitted by you shall be deleted upon termination of the User's account, by the deletion of the User's account content or by the closure of the Site and/or the App, unless a legal obligation obliges us to retain the data for a longer period of time.
21.1 Lookmove complies with the provisions of the Data Protection Act but cannot fully guarantee the confidentiality, the integrity, the authenticity and the availability of the Personal data. The client or user acknowledges and accepts that personal data can also be viewed in countries where there is no legislation granting adequate data protection. When a user accesses and processes Personal Data (including from abroad) the user concerned is responsible for compliance with data protection.
21.2 We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), to protect our (or a third party's) property and rights, to protect the safety of the public or any person, or to prevent or stop any activity we may consider to be, or to pose a risk of being, illegal, unethical, inappropriate or legally actionable. Regarding the compliance issues, please contact us at: [email protected]
22.1 Lookmove will answer all your questions and concerns regarding your Personal Data. You can contact Lookmove at the address: rue de Bourg 15, 1003 Lausanne or by email at: [email protected]
22.2 If you believe that your Personal Data has been subject to illegal use or that Lookmove did not meet your expectation, you can lodge a complaint with a supervisory authority. We encourage you to contact Lookmove regarding any complaint in the field of Personal Data but you have the right to address all your complaints directly to the authorities.
Copyright © 2021, Lookmove S.A. Any reproduction or distribution without prior written consent is prohibited. All rights reserved.